Refund Policy

MissionMate Refund Policy

1. Overview

MissionMate is committed to providing a fair and transparent billing experience. This Refund Policy outlines the conditions under which refunds are granted, in alignment with our payment, pricing, and billing practices.

2. Billing Basis

• Charges apply only to active participants, defined as users who have submitted at least one activity to MissionMate within the current billing period.
• Customers are responsible for manually removing long-term inactive members to avoid being charged for those users.

3. Refund Eligibility

• Subscription Fees: Refunds for subscription fees are only considered in cases of billing errors or service malfunctions that are clearly attributable to MissionMate.
• Active Participant Definition: If you believe you have been incorrectly billed for a user who did not meet the "active participant" criteria, you must notify us within 14 days of the billing date. Upon verification, a pro-rated refund or account credit will be issued for the affected participant(s).
• Manual Removal Responsibility: No refunds will be issued for charges related to inactive members who were not manually removed by the customer prior to the billing cycle.

4. How to Request a Refund

• Contact MissionMate support at [support@missionmate.team] with your group name, billing details, and a description of the issue.
• Refund requests must be submitted within 14 days of the billing date.
• Requests received after this period may not be eligible for a refund.

5. Processing Refunds

• Approved refunds will be processed to the original payment method within 10 business days of approval.
• MissionMate reserves the right to issue refunds as account credits at its discretion.

6. Non-Refundable Situations

• Refunds are not provided for partial months of service, unused days, or for users who were active at any point during the billing cycle.
• No refunds will be issued for failure to remove inactive members before the billing period.
• Refunds are not available for promotional or discounted periods unless required by law.

7. Changes to the Refund Policy

MissionMate may update this Refund Policy from time to time. Any changes will be communicated to customers in advance and will apply to subsequent billing periods.

---

For any questions regarding this policy, please contact our support team. By using MissionMate, you acknowledge and agree to this Refund Policy as part of our Terms and Conditions.